Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Shareek-é-Ruh platform ("Platform"), operated by Shareek-é-Ruh (ABN 21 620 502 347) ("we", "us", "our"). By registering for or using the Platform you agree to these Terms in full. If you do not agree, you must not use the Platform.

The Platform is a matrimony matching and consultation service. It is not a dating service, social network, or general communication platform. All use must be consistent with the purpose of finding a spouse for the purpose of nikah.

• You must be at least 18 years of age to register.
• You must be a single Muslim genuinely seeking marriage through a halal process, with sincere intention (niyyah) and good character.
• You must be seeking a spouse for the purpose of nikah (Islamic marriage).
• You must be legally permitted to marry in your country of residence.
• You must not currently be married, unless you are explicitly seeking a second marriage and have disclosed this in your profile.
• A family member or wali may assist a candidate with registration, provided the account is created in the candidate's own name and with their full, informed consent and active participation. The account belongs to the candidate, not the assisting family member.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

We reserve the right to suspend or terminate any account we reasonably believe contains false information, has been created fraudulently, or is being used in a manner inconsistent with these Terms.

All profiles are subject to review and approval by our team before becoming visible to other members. By submitting a profile you confirm:

• All information provided is truthful and accurate.
• Any photographs submitted are genuine images of yourself.
• You are the person described in the profile. Where a family member has assisted with registration, the candidate has given their full, informed consent and is an active participant.
• You understand that profiles may be reviewed and approved or declined at our sole discretion.

We may remove, edit, or decline profiles that contain false information, inappropriate content, or that in our judgement do not serve the purpose of the Platform.

All members must complete at least one consultation call with a member of our team before their profile becomes live. Consultations are:

• Conducted in good faith by both parties.
• Not a guarantee of approval. We reserve the right to decline membership following a consultation.

All in-platform communications between members of opposite genders are chaperoned. This means a platform moderator has read access to all messages. You agree:

• Not to share personal contact information (phone numbers, email addresses, social media handles) through the in-platform chat until explicitly permitted.
• Not to send messages of a sexually explicit, inappropriate, or offensive nature.
• That messages may be reviewed by our moderation team and may be used as evidence in any dispute or safeguarding matter.

You must not use the Platform to:

• Impersonate any person or entity or misrepresent your affiliation with any person.
• Solicit money, financial information, or gifts from other members.
• Harass, abuse, or threaten other members or staff.
• Post or share content that is defamatory, obscene, or unlawful.
• Attempt to reverse-engineer, scrape, or otherwise access the Platform's data or systems.
• Use the Platform for any purpose other than finding a spouse for nikah.

Breach of this section may result in immediate account suspension and, where appropriate, referral to relevant authorities.

Membership is offered in the tiers shown to you when you join. Payment is taken when you join, before verification. By becoming a member you agree:

• Membership is monthly and billed in advance, in Australian dollars (AUD). There is no lock-in contract.
• Your membership runs from the day you join. Payment secures your place and begins your onboarding, which includes identity verification and a personal conversation with our team.
• We ask you to complete your profile and submit it for review within 14 days of joining. Your matchmaker is glad to help. Introductions begin once your profile is complete and approved.
• Full access to matches and chaperoned chat begins only once you are verified and approved.
• You may pause or close your membership from your account, under the options shown there. You may cancel at any time, and your membership continues until the end of the month you have paid for.

• Identity verification: we confirm that you are a real person and who you say you are, using a government-issued ID and a photo check. Our Privacy Policy explains what this involves and what we keep.
• Verification promise: if we are unable to verify or approve your membership, you are refunded in full, less a non-refundable A$10 fee covering the genuine cost of the identity check carried out on your behalf. Where we decline a sincere applicant on grounds of fit, we will waive this fee as a gesture of goodwill.
• Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

We handle your information in line with our Privacy Policy, and with the discretion this journey deserves. Your contact details are shared with another member only with your consent.

• Truth and integrity: keep your information accurate and current, and in your own voice. Do not use AI or automated tools to act or correspond on your behalf. False information may end your membership.
• Respect for our team: your matchmaker will always give their best endeavours, but outcomes are not theirs to guarantee. Abusive or disparaging behaviour towards our team may end your membership.
• Courtesy and adaab: deal with every member kindly and respectfully, and decline graciously when an introduction is not right for you.
• When you are declined: we cannot control the choices of others. We will gladly help you strengthen your profile.

We provide our service with reasonable care and skill. A successful search rests largely on your own sincerity, effort and conduct, and on the decree of Allah. We do not guarantee that use of the Platform will result in an introduction you accept or in a marriage.

We verify the identity of members; we do not conduct background, criminal, financial or character checks of any kind. You are responsible for making your own enquiries and exercising your own judgement about any person you are introduced to, including any background or character checks you wish to carry out, which should be undertaken independently and offline.

When you meet someone, we ask that you:

• Involve your wali or family.
• Meet in a public place and keep to adaab.
• Never send money or share financial details.
• Tell us about any concern, however small.

The Platform is a facilitation service. We are not responsible for the conduct of members outside the Platform, including in person, by phone, or on other platforms.

To the fullest extent permitted by law, our total liability to you in respect of any losses arising from your use of the Platform shall not exceed the amount you have paid to us in the twelve months preceding the event giving rise to the claim.

These Terms are governed by the laws of Australia and the State of New South Wales. Any disputes shall be subject to the jurisdiction of the courts of New South Wales. Nothing in these Terms limits your rights under the Australian Consumer Law. Members outside Australia may have additional rights under their local consumer protection law, which these Terms do not seek to limit.

We may update these Terms from time to time. We will notify you of material changes by email and by notice on the Platform. Continued use of the Platform after notification constitutes acceptance of the updated Terms.

Questions about these Terms should be directed to contact@shareekeruh.com.